Política de reembolso
Return & Refund Policy
At Spartan Forge, we want you to shop with confidence. If you have any questions about your order, please contact us and we'll always do our best to help.
Physical Products (Gymwear & Accessories)
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
- Be unworn, unused, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging where possible.
- Be accompanied by proof of purchase.
To request a return, please contact us at:
If your return is approved, we'll provide instructions on how to return your item.
Items returned without prior authorisation may not be accepted.
Supplements
Due to the nature of food and nutritional supplement products, we cannot accept returns on opened or used supplement products unless they are faulty, damaged, or supplied incorrectly.
If your supplement arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery, including photographs where possible, so we can resolve the issue promptly.
Digital Products
All Spartan Forge digital products are delivered instantly after purchase.
Because access is provided immediately, digital products are generally non-refundable once the download has been made available, except where required by applicable consumer law.
By purchasing a digital product, you acknowledge that delivery begins immediately.
If you experience any technical problems downloading or accessing your purchase, please contact us and we'll resolve the issue as quickly as possible.
Damaged, Incorrect or Faulty Items
Please inspect your order as soon as it arrives.
If your item is:
- damaged
- faulty
- incorrect
- incomplete
please contact us immediately at:
We'll investigate the issue and work with you to provide an appropriate solution.
Exchanges
If you'd like a different size or colour, the quickest option is to return your original item (if eligible) and place a new order once your return has been approved.
Items That Cannot Be Returned
For hygiene, safety and legal reasons, we cannot accept returns on:
- Opened nutritional supplements
- Downloaded digital products (except where required by law)
- Gift cards
- Personalised or custom-made products
- Sale or clearance items (unless faulty)
European Union Cooling-Off Rights
If your order is delivered within the European Union, you may have additional statutory cancellation rights under applicable consumer legislation.
Nothing within this policy affects your legal consumer rights.
Refund Processing
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact: